Abasifreke
Aspiring Product Manager & Frontend Engineer | Front Desk Professional
Port Harcourt, NG.About
Results-driven professional with a strong foundation in hospitality, currently excelling as a Front Desk Personnel at a 5-star hotel in Port Harcourt. Actively pursuing advanced studies in Product Management and Frontend Engineering at AltSchool, eager to leverage a blend of customer-centric service, problem-solving acumen, and emerging technical skills to drive innovation in the tech sector. Committed to transitioning into a dynamic role where service excellence meets cutting-edge product development and user experience.
Work
Somitel Hotel & Resort
|Front Desk Personnel
Port Harcourt, Rivers State, Nigeria
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Summary
Managed comprehensive front desk operations for a prestigious 5-star hotel, ensuring exceptional guest experiences and efficient service delivery.
Highlights
Delivered superior guest service to an average of 150+ guests daily, consistently achieving high satisfaction ratings through personalized interactions and prompt issue resolution.
Streamlined check-in/check-out processes, reducing average guest wait times by 15% through efficient system navigation and proactive communication.
Managed reservations and room assignments for up to 200 rooms, optimizing occupancy rates and contributing to revenue targets.
Resolved complex guest inquiries and complaints with diplomacy and efficiency, enhancing guest loyalty and maintaining the hotel's luxury reputation.
Collaborated cross-functionally with housekeeping, concierge, and F&B departments to ensure seamless guest experiences and operational efficiency.
Education
AltSchool Africa
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Diploma/Certificate Program
Product Management & Frontend Engineering
Courses
Product Lifecycle Management
User Research & Persona Development
Agile & Scrum Methodologies
Market Analysis & Competitive Strategy
UI/UX Principles
HTML5, CSS3, JavaScript (ES6+)
React.js/Vue.js Frameworks
Responsive Web Design
Version Control (Git/GitHub)
Languages
English
Fluent
Ibibio
Native
Pidgin
Conversational
Skills
Product Management
Product Lifecycle Management, User Research, Agile Methodologies, Scrum, Market Analysis, Roadmapping, Prototyping, Stakeholder Management, Data Analysis.
Frontend Development
HTML5, CSS3, JavaScript (ES6+), React.js, Responsive Web Design, UI/UX Principles, Version Control (Git), Web Performance Optimization, Debugging.
Hospitality & Customer Service
Guest Relations, Problem Resolution, Check-in/Check-out, Reservations Management, Multitasking, Communication, Interpersonal Skills, POS Systems, Service Excellence.
General Skills
Problem-Solving, Attention to Detail, Team Collaboration, Time Management, Adaptability, Analytical Thinking.